IT Infrastructure Services
EPCS provides all-inclusive IT service.
We especially have a great deal of experience in IT outsourcing for foreign-owned companies with headquarters overseas.
We can provide bilingual service in both Japanese and English.
Helpdesk and Desktop Services
EPCS can offer combinations of onsite service through visits to the customers’ sites as well as offsite service via phone and remote access.
- PC and peripheral setup and support
- Support for business applications such as MS Office
- Escalation to vendor or responsible team in case of issues
- Communication with IT teams at remote sites overseas
IT Infrastructure Construction
While keeping operability in mind, EPCS offers guidance on implementing new or different IT environments including but not limited to migration from existing environments or construction of a cloud-based environment.
- Building cloud-based environments with Azure, AWS, etc.
- Building networks mainly centered on Cisco devices
- Migrating existing virtual environments to new servers
- Installing security appliances
We make use of our extensive experience managing office relocations and openings to take complete responsibility for all aspects of the project.
- Office relocation project management
- Internet line installation management
- Infrastructure design consulting
Maintenance and Operation
We manage system failures from the time of detection to restoration.
- Periodic visual alert monitoring
- Threshold monitoring using a monitoring system
- Parts replacement in case of equipment failure
- Troubleshooting in case of failure
We offer hardware and software procurement services.
- Desktop / laptop PC, monitors, PC peripheral equipment
- Servers, storage equipment
- Network equipment
- Software licenses, printers, FAX machines etc.